Frequently Asked Questions

Is a free trial available? Yes, we offer trial licenses in some situations. Contact our team to learn more!
Is your software secure? Build well-crafted software that strives to be accessible to users without any surprises by using standard tools, consistent patterns, and good design for both our APIs and our frontend.​
Is Normal a SaaS service with a subscription? No! Normal software licenses are associated with a specific building, but run locally in an environment you provide. We never see your data unless you choose to share it.
How do you normalize data? The Normal Management Console includes a sophisticated set of tools for extracting and manipulating structure from BMS point names and other data sources, and allows you to quickly create repeatable processes around integrations. While Normal ships with a complete set of models for many different kinds of equipment, you can easily customize it to perfectly match your application requirements.​
How are you different from Niagara? We believe Niagara is best suited for protocol integration at individual sites, and is not the right fit for scalably integrating many different sites with cloud applications.

In many case, Niagara can be replaced by a simpler and more modern stack based around Normal.

Where can I get a hardware gateway? Normal supports many common edge runtime environments, including Azure IoT modules, Balena, and the View Secure Edge platform. Although Normal Software does not provide hardware at this point, we can refer you to our network of integrators who have a variety of available solutions.
Can I "write back" to the control system? Yes! Normal includes multiple integration points to impact the control systems, including the ability to directly write values using native BACnet services, a high-level "command" API for reliably creating overrides, and the ability to create new BACnet objects which can be read from the controls network.​
Can I white-label Normal? Absolutely. Contact us to learn about our OEM program.